Shipping Policy

Store Policy

We are delighted that you’ve chosen to visit and shop with Skinostics. By making a purchase you are agreeing that you have read and accepted all of our policies and terms. Please allow 24 – 36 hours for a response via email.

Skinostics Hours of Operation are Monday-Friday, 9:00AM – 5:00PM EST. 

 

Same Day Shipping Policy

We do not process or ship orders on weekends or National Holidays.

Orders placed Monday-Friday before 7:00 p.m. EST will begin processing and ship the SAME DAY! Yes, you read that correctly, SAME DAY SHIPPING. Any orders placed after 7:00 p.m. EST will begin processing the following business day to prepare for shipping. 

Social media direct messaging or comments is not an accepted form of communication for orders.

Skinostics strives to process orders as swift as possible, therefore; we’ve put safeguards in place to protect the health and safety of staff that can affect shipping times. By making a purchase you are agreeing that you have read and accepted all of our policies and terms. 

UPS Ground shipping is applied to all orders with domestic orders being 1-4 business days based on distance from our headquarters in Atlanta, Georgia. Unless otherwise noted, orders are typically processed and shipped SAME DAY, yes you read that correctly! SAME DAY SHIPPING.

It is at Skinostics discretion to accept or deny any discount or coupon codes. Only (1) discount can be applied per order. Discounts cannot be applied to orders that have already been ordered.

Orders

All sales are final! Please carefully read all product descriptions and notations before placing the order.

It is to the company’s discretion to accept or deny any discount or coupon codes. Only (1) discount can be applied per order unless specified by Skinostics. Discounts cannot be applied to previously placed orders.

Any shipping changes or requests that need to be made to an existing order should be requested within 15 minutes of purchase. Any request made outside of that time frame would be to the discretion of the company if it could be honored. All requests should be sent to hello@skinostics.com. 

Orders are unable to be edited once made, therefore a new order would have to be placed if an item is needing to be changed, added, or removed from an order. In these cases, as long as the order has not been fulfilled and/or shipped, we will accept canceling an order outside of the 15 minute window, but only once a new order has been placed by the customer.

 

P.O. Boxes

Skinostics does NOT ship to P.O. Boxes, unless specified by Skinostics on a case by case basis. If your order is submitted with a PO Box in the shipping address section prior to speaking with a Skinostics Customer Service Representative, we will contact you to provide an alternate address. All P.O. Box requests should be emailed to hello@skinsotics.com with "P.O. Box Request" in the subject header.

 

Shipping Delays

For your convenience, it is always advisable not to wait until the last minute to place your order. All orders ship from Atlanta, Georgia. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.

Please keep in mind, holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed, with UPS at fault, we will not offer a reimbursement of
shipping charges.

 

Failed Deliveries / Refused Shipments 

Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL information (address, apt#, etc.) needed to deliver your package.

Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible.

If an address correction needs to be made after your shipment has been sent, we will make every attempt to correct the address, however; there is no guarantee the
address change can be corrected after the package has been shipped. If we are successful in doing so, we will send you a change of address confirmation email.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. 

 

Incorrect Item(s) or Missing Item(s)

If you believe that part of your order is missing or incorrect, please contact Customer Care via email at hello@skinostics.com. If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority.

Missing items must be reported within 24 hours of the delivery date to hello@skinostics.com. We apologize for any inconvenience.
 

Lost Shipments

If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed for and received your item(s).

It is the customer's responsibility to contact UPS right away and initiate a trace for your package and have them start an investigation. Ultimately, if UPS is responsible for this lost shipment, we will issue you a replacement.

 

Damaged Shipments

If your package has been delivered and your package has been damaged, which resulted in loss of product(s), please keep all original packaging and contact Customer Care immediately at hello@skinostics.com with the subject line “Damaged” along with your order number showing pictures of the damage, within 24 hours of the delivery date. We will contact UPS right away to start an investigation.

If UPS is responsible for the loss of this shipment, we will issue you a refund or replacement. If the product you received is deemed defective, the item is eligible to be replaced if reported within 24 hours of the delivery date.

Returns/Exchanges:

All sales are final! We do not accept any returns or exchanges, no exceptions. Please read all terms and conditions before placing an order.

Any shipping changes or requests that need to be made to an existing order should be requested within 15 minutes of purchase. Any request made outside of that time frame would be to the discretion of the company if it could be honored. 

Orders are unable to be edited once made, therefore a new order would have to be placed if an item is looking to be changed, added, or removed from an order. In these cases, as long as the order has not been fulfilled and/or shipped, we will accept canceling an order outside of the 15 minute window, but only
once a new order has been placed by the customer.